Effective Date: September 3, 2026
EliteMD Match™ provides digital dating, matchmaking, communication, and related membership services. Because members receive access to digital features immediately upon purchase, membership and subscription payments are generally non-refundable once the applicable service period has begun, except where required by law or as specifically stated below.
Subscriptions: Members may cancel a recurring subscription at any time. Cancellation prevents future renewal charges but does not ordinarily generate a refund for the current billing period. Members will retain access to paid features through the end of the period already purchased.
Refund Requests: If you believe you were charged in error, experienced a duplicate charge, or were unable to access a paid service because of a verified technical issue attributable to EliteMD Match™, contact us within 7 days of the charge. Eligible requests will be reviewed individually. Submission of a request does not guarantee a refund.
Unused Memberships: Failure to use the platform, communicate with matches, attend dates, or obtain a desired match or relationship does not qualify a member for a refund. EliteMD Match™ does not guarantee matches, compatibility, dates, relationships, marriage, or any particular outcome.
Account Suspension or Termination: Members whose accounts are suspended or terminated for violating EliteMD Match™ Terms of Service, Community Guidelines, safety policies, fraud-prevention requirements, or applicable law may be ineligible for a refund, except where otherwise required by applicable law or app-store/payment-provider rules.
Third-Party Purchases: Purchases made through the Apple App Store, Google Play, or another third-party payment platform may be subject to that provider's cancellation and refund policies. Refund requests for those transactions may need to be submitted directly to the applicable provider.
Premium or Personalized Services: Separately purchased concierge matchmaking, identity-verification services, events, or other personalized services may have additional cancellation and refund terms disclosed before purchase.
How to Request a Refund: Contact EliteMD Match™ customer support and provide your account email, transaction date, amount charged, and reason for the request. Approved refunds will ordinarily be returned to the original payment method.
Consumer Rights: Nothing in this policy limits any non-waivable refund, cancellation, or consumer-protection rights available under applicable law.